I've built over a decade of experience improving HR operations, leave management, US payroll, workforce administration, and customer service processes. At Wipro supporting Alight/Aon-Hewitt, I progressed from Delivery Specialist to Business Analyst and Process Consultant while managing delivery for CVS Healthcare.
I lead teams against productivity, quality, attendance, SLA, and customer-service targets; resolve escalations; audit transactions; create SOPs; and coach new team members. I've supported Workday UAT and go-live activity for leave-management and payroll processes, standardized resolutions, completed root-cause analysis, and partnered with payroll, benefits, HR, finance, stakeholders, and onshore teams.
Earlier, I ensured property-data quality at Housing.com and reviewed residential mortgage loans and HMDA information for CitiMortgage through TCS e-Serve. I'm recognized with Gold, Blaze, and Platinum awards for performance and process improvement.
