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JASEEM psJP
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JASEEM ps

@jaseemps

Operations Executive at Sea7 Holdings coordinating e-commerce orders, supplier relationships, and product projects across marketplace platforms.

India
Message

At Sea7 Holdings, I coordinate day-to-day business and e-commerce operations across multiple marketplace platforms. I manage orders, product information, account issues, and escalations, while keeping operational records accurate and following up with customers, suppliers, and partners.

I also support sourcing and product projects from requirements through execution, and assist with market research, pricing, and product development. Previously, at Kotak Securities, I supported customers with account, order, and technical queries and trained new team members on support workflows.

Experience

Work history, roles, and key accomplishments

Kotak Securities logoKS

Financial Analyst - Customer Support

Kotak Securities

Jan 2020 - Dec 2021 (1 year 11 months)

Supported 100+ customers daily by email, live chat, and phone, resolving account, order, and technical queries. Logged and tracked cases in CRM systems, prioritized workload, and trained new team members on support workflows.

Education

Degrees, certifications, and relevant coursework

University of Calicut logoUC

University of Calicut

Bachelor of Business Administration, Business Administration

2015 - 2018

Bachelor of Business Administration (BBA) from the University of Calicut, completed in 2018.

Tech stack

Software and tools used professionally

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