At Splunk, a Cisco Company, I lead real-time production incident response for enterprise and U.S. Government customers, coordinating engineering, infrastructure, product, and vendor teams through high-pressure SLA windows. I analyze logs, diagnostics, event patterns, and API failures to isolate root causes, assess security-relevant anomalies, and provide clear updates throughout the incident lifecycle.
Previously at Booz Allen Hamilton, I supported active DoD programs as a SQL Server DBA and Technical Lead, delivering database architecture, SSIS and T-SQL ETL pipelines, performance tuning, recovery, and FIPS-compliant configurations. I also build runbooks, SOPs, post-incident reports, and escalation playbooks, while mentoring engineers on disciplined triage and ticket management.
