Jack Akova

Drive cross-functional incident response and runbook development, perform postmortems and root-cause analysis, and manage problem lifecycle to reduce repeat outages and improve service resilience.

Oversaw critical incident lifecycle and on-call response, produced operational metrics, led Severity 0–2 incidents and AARs, and drove process improvements to reduce downtime.

Led incident and problem process improvements, hosted post-incident reviews, and coordinated monitoring and CAB activities to minimize business impact of critical applications.

Led root-cause investigations for P1/P2 incidents, built incident metrics and runbooks, and coordinated cross-team efforts to improve monitoring and reduce critical outages.

Owned major incident bridges and executive communications, created dashboards and runbooks to detect and prevent critical incidents, and delivered monthly availability metrics and continuous improvements.

Led command center incident and problem operations across two sites, trained incident managers, drove RCA and SOPs, and improved MTTR and enterprise application availability over a multi-year tenure.

Managed incident detection and resolution processes, escalations, and communications to maintain service availability.

Performed data center operations and monitoring to support enterprise services and ensure operational continuity.

Completed an Associate Degree in Computer Network Systems focusing on IT and networking fundamentals.