Tobi Babarinsa

I’m an Incident Management Specialist with 5 years of post-sales technical incident resolution, security testing, and system-level troubleshooting. I focus on investigating complex software escalations and driving critical issues to closure with speed and precision.

In my current role as a Quality Assurance & Security Tester, I investigate and replicate complex software defects within web-based EDM and internal applications—resolving 180+ incidents, including 45 high-severity workflow bottlenecks, while maintaining a 92% pre-production resolution rate. I also handle authentication, authorization, and database access incidents to ensure secure application behavior and protect sensitive client data across cloud solutions.

I coordinate with development teams to reproduce technical incidents and validate software fixes, strengthening product quality and improving post-sales support workflows. I document technical test plans, root-cause analyses, and resolution procedures in SNOW so escalation handling is repeatable and knowledge is easily accessible.

I’m equally focused on security and compliance, validating access management protocols and compliance controls to mitigate risk in complex environments. Previously, I resolved escalated incidents across networking, hardware, and databases, and worked with Level 1 support to identify systemic issues—reducing escalation response times by 15% through procedural improvements.