Shokhmurod Kodirjonov
@shokhmurodkodirjonov
I troubleshoot web applications and help customers resolve technical issues efficiently.
UzbekistanWhat I'm looking for
I've provided L1/L2 technical support at Itransition for web applications, databases, and integrations while monitoring performance with Grafana and Zabbix to resolve incidents before escalation. I also manage platform content through CMS and admin panels, document issues, and contribute to knowledge-base improvements.
Earlier, I supported customers at Sitel, maintained CRM data and campaign reporting at Linklaters, and delivered product demonstrations and sales support at SAP. I bring a product-focused approach that connects technical troubleshooting with clear customer communication and reliable service.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer / Content Operator
Itransition
Sep 2023 - Apr 2026 (2 years 7 months)
Provided L1/L2 technical support for web applications, database, and integration issues. Managed and validated platform content via CMS/admin panels, ensuring data accuracy and compliance.
Education
Degrees, certifications, and relevant coursework
University of Economics and Human Sciences
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science from the University of Economics and Human Sciences in Warsaw, Poland.
Availability
Location
UzbekistanAuthorized to work in
Job categories
Skills
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