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Nikhilesh Patil

@nikhileshpatil

Message

I lead banking compliance and high-volume branch operations, strengthening controls and reducing operational risk.

India

Message

What I'm looking for

I’m looking to lead compliance, risk, and banking operations where I can strengthen regulatory controls, improve processes, manage high-volume teams, and reduce operational risk.

At ICICI Bank, I lead compliance management, regulatory communication, and certification processes, ensuring alignment with RBI regulations and internal policies. I strengthen compliance frameworks to reduce risk exposure and audit observations.

Over 20+ years in banking and customer operations, I’ve managed high-volume branch operations, AML/KYC, cash and gold vault custody, audits, customer escalations, and cross-functional teams. I bring a compliance-first approach to improving controls, service quality, and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Chief Manager – Compliance

Current

ICICI Bank Ltd

Nov 2023 - Present (2 years 10 months)

Lead compliance management activities ensuring strict adherence to RBI regulations and internal policies. Coordinated regulatory communication and strengthened compliance frameworks to reduce risk exposure and audit observations.

Regulatory Compliance Risk Management

Manager – Deputy Branch Manager

ICICI Bank Ltd

Apr 2013 - Oct 2023 (10 years 6 months)

Managed end-to-end branch operations including Gold Loan Product, Process, Sales, Audit, and Auction across multiple high-volume branches in Mumbai. Ensured smooth daily operations, transaction verification, and AML/KYC compliance.

Branch Operations Gold Loan Management AML KYC Audit Readiness Team Leadership Customer Service Cash Management

Assistant Manager – Customer Service Officer

ICICI Bank Ltd

Apr 2011 - Mar 2013 (1 year 11 months)

Managed cash operations, locker operations, and salary processing for corporate clients. Oversaw government transactions under GBM module and functioned as backup Operations Manager.

Cash Operations Locker Management Government Banking Gold Coin Logistics Operations Management

Senior Officer – Teller/Cashier

ICICI Bank Ltd

Dec 2007 - Mar 2011 (3 years 3 months)

Processed high-volume cash transactions with 100% accuracy. Handled NEFT/RTGS and cheque processing operations, and maintained daily cash balancing and reporting.

Cash Handling NEFT RTGS Cheque Processing Inventory Management Balancing Reporting

Customer Service Executive

Bharti Cellular Ltd

Jan 2004 - Dec 2007 (3 years 11 months)

Delivered high-quality customer support across Maharashtra & Goa circle. Specialized in resolution and retention, reducing customer churn and assisting team leaders in improving performance.

Customer Support Issue Resolution Customer Retention Service quality

Customer Retention Officer

DSS Mobile Communications Ltd (Mobilink)

Aug 2000 - Dec 2003 (3 years 4 months)

Managed customer retention and service operations. Resolved billing and device-related issues efficiently and enhanced customer satisfaction through proactive support.

Customer Retention Billing Device Support Customer Satisfaction Proactive Support