himanshu ojha
@himanshuojha
Experienced Branch Operations Manager in Banking and Finance.
What I'm looking for
I am a dedicated Branch Operations Manager with extensive experience in the banking and finance sector, currently working at HDFC Bank. My focus is on enhancing customer service and driving team performance. I have a proven track record of maximizing sales and profitability while ensuring compliance with operational guidelines.
Throughout my career, I have held various managerial roles at leading banks, including YES Bank and Axis Bank, where I was recognized with awards for outstanding achievements. My expertise encompasses retail asset operations, customer service, and team training and development, making me a valuable asset to any organization.
Experience
Work history, roles, and key accomplishments
Branch Operations Manager
HDFC BANK LTD
Apr 2022 - Present (3 years 3 months)
Currently managing operations in Retail Asset and Wholesale Banking, focusing on business banking, customer service, and team performance. Responsible for maximizing sales, ensuring compliance, and handling audit activities.
Senior Manager
YES BANK LTD
Jul 2018 - Apr 2022 (3 years 9 months)
Led the Retail Asset Centre, managing Agri products and personal loans. Focused on team motivation, sales profitability, and compliance with operational guidelines.
Area Operation Manager
AXIS BANK LTD
Nov 2016 - Jun 2018 (1 year 7 months)
Managed Retail Asset products and customer service operations. Recognized for outstanding performance in retail assets, focusing on team management and compliance.
Deputy Manager
HDFC BANK
Jul 2012 - Nov 2016 (4 years 4 months)
Oversaw Retail Banking operations, focusing on business banking products and compliance. Ensured smooth operations and audit compliance.
Junior Officer
ICICI BANK LTD
Oct 2010 - Jul 2012 (1 year 9 months)
Handled retail banking operations, focusing on KYC verification and asset operations. Ensured compliance and smooth operational delivery.
Process Associate
TATA CONSULTANCY SERVICES
Dec 2008 - Dec 2009 (1 year)
Provided shipment manifestation services and managed work allocation for international clients, ensuring efficient operations.
Education
Degrees, certifications, and relevant coursework
Symbiosis International University
Master in Business Administration, Finance
2012 - 2014
Completed a Master in Business Administration (MBA) with a specialization in Finance, focusing on advanced financial management, investment strategies, and corporate finance.
Institute of Finance, Banking and Insurance
Post Graduate Diploma, Banking and Financial Services
2009 - 2010
Completed a Post Graduate Diploma in Banking and Financial Services, covering essential banking operations, financial regulations, and customer service in the banking sector.
Bharti Vidyapeeth University
Bachelor of Commerce, Commerce
2005 - 2008
Earned a Bachelor of Commerce (B.Com), focusing on accounting, finance, and business management principles.
Bharti Vidyapeeth University
Diploma, Marketing
2005 - 2008
Completed a 3 Years Diploma in Marketing, gaining knowledge in marketing strategies, consumer behavior, and market research.
RBSC Board
Senior Secondary, General Education
2003 - 2005
Completed Senior Secondary education, focusing on foundational subjects necessary for higher education.
RBSC Board
Secondary, General Education
2001 - 2003
Completed Secondary education, covering basic subjects and skills required for further studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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