SHIVANSHU TRIPATHI
@shivanshutripathi1
Aspiring Associate Product Manager with Amazon customer service experience and projects applying product metrics to AI models.
IndiaWhat I'm looking for
At Amazon, I handled customer escalations and analyzed recurring delivery friction points with operations. I also collaborated with cross-functional support teams to standardize resolution procedures and reduce average customer resolution time.
In my Heart Disease Diagnostic Prediction Model project, I applied exploratory data analysis and feature selection to a deep neural network. I formulated acceptance criteria and validation metrics to assess diagnostic usability and model reliability.
I also built an NLP pipeline to classify spam and implemented lane detection with OpenCV. I'm studying Artificial Intelligence and Machine Learning at Madhav Institute of Technology and Science, Bhopal, and am seeking an Associate Product Manager or Technical Product Analyst role.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Handled customer escalations in a high-velocity environment, upholding Amazon's Customer Obsession principle and maintaining top satisfaction scores. Conducted root-cause analysis on recurring delivery friction points and collaborated with cross-functional teams to streamline resolution procedures.
Education
Degrees, certifications, and relevant coursework
Madhav Institute of Technology and Science
B.Tech, Artificial Intelligence & Machine Learning
Grade: 7.17/10.0
Pursuing a B.Tech in Artificial Intelligence & Machine Learning with an expected graduation in June 2027. Current SGPA is 7.17 out of 10.0.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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