Prema Kandikonda
@premakandikonda
Aspiring Associate Product Manager at Endava, supporting product activities and improving recurring issue resolution time by 20%.
IndiaWhat I'm looking for
At Endava, I resolve technical support tickets and maintain 95% SLA compliance. I also reduced recurring issue resolution time by 20% through incident analysis and escalation handling.
I collaborate with cross-functional teams to troubleshoot incidents and improve operational workflows, while supporting product management activities through backlog tracking and sprint coordination.
My product management experience includes Agile, Jira, requirement gathering, stakeholder management, user stories, and product lifecycle. I also designed a high-gain antenna that improved bandwidth efficiency by 7.6% and developed an IoT-based firefighting robot.
Experience
Work history, roles, and key accomplishments
Resolved 25+ technical support tickets daily while maintaining 95% SLA compliance and improving customer satisfaction. Reduced recurring issue resolution time by 20% through effective incident analysis and escalation handling.
Education
Degrees, certifications, and relevant coursework
Lendi Institute of Engineering and Technology
B.Tech, Electronics and Communication Engineering
Grade: 9.29 CGPA
Completed B.Tech in Electronics and Communication Engineering with a CGPA of 9.29.
Srinivasa Junior College
Board of Intermediate Education, Intermediate
Grade: 9.94 CGPA
Completed Board of Intermediate Education with a CGPA of 9.94.
P. S. R. School
Board of Secondary Education, Secondary Education
Grade: 10.0 CGPA
Completed Board of Secondary Education with a CGPA of 10.0.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Prema?
You can contact Prema and 90k+ other talented remote workers on Himalayas.
Message PremaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
