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Lekhana Balabadhra

@lekhanabalabadhra

Data Associate at Amazon who supported Dash Cart product detection with machine learning and computer vision.

At Amazon India, I supported the Dash Cart system by preparing and validating datasets and helping train and optimize machine learning models for product detection. I analyzed product-weight graphs and data patterns to investigate discrepancies, correct model errors, and contribute to ongoing performance improvements.

At Genpact India Pvt Ltd, I supported Tier 1 and Tier 2 customer and technical operations for a multinational technology client. I reported, tracked, analyzed, and verified defects, escalated complex issues, and contributed to audit documentation and defect triage.

Experience

Work history, roles, and key accomplishments

Deputy Manager

ICICI Bank

Feb 2026 - Oct 2026 (8 months)

Handled corporate clients and supported their banking requirements through the GCCE process. Managed corporate and retail assets, resolved client queries, and coordinated with internal teams.

Banking Operations Customer Relationship Management Asset Management Query Resolution Product Knowledge

Data Associate

Amazon India

Jul 2025 - Jan 2026 (6 months)

Enhanced Amazon's Dash Cart system using machine learning and computer vision to detect products in real time. Trained and optimized ML models, analyzed discrepancies, and documented findings for stakeholders.

Machine Learning Computer Vision OpenCV Python Data Analysis Root Cause Analysis Model Optimization Defect Tracking

Process Associate (Technical Operations)

Genpact India Pvt Ltd

Jul 2024 - Jul 2025 (1 year)

Supported a leading multinational technology company by handling customer queries, account issues, and product concerns. Processed high-value refunds, escalated technical issues, and performed defect reporting and analysis.

Technical Operations Customer Support Defect Tracking Bug Reporting Data Analysis Compliance Escalation Management

Education

Degrees, certifications, and relevant coursework

Vignan's Institute of Information Technology

Bachelor of Technology, Artificial Intelligence and Data Science

2020 - 2024

Pursued a Bachelor of Technology in Artificial Intelligence and Data Science, gaining a strong foundation in machine learning, data analysis, and software development.