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Shivanshu Tripathi

@shivanshutripathi

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Experienced Operations and Community Manager| Added skills in Creative marketing and analytics.

India

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Skilled in streamlining operations, engaging communities, and delivering exceptional results. Expert in managing teams, optimizing processes, and executing community engagement strategies. Proven track record in amplifying brand presence, resolving customer inquiries, and cultivating inclusive community ecosystems. Seeking opportunities to optimize operations, engage communities, and drive mutual success. Let's connect and collaborate!

Experience

Work history, roles, and key accomplishments

Analytics Executive

KitchenPal

Jan 2023 - May 2023 (4 months)

• Gained hands-on experience in SQL and database management.
• Managed user accounts and ensured smooth user management.
• Collaborated with cross-functional teams to analyze data and generate insights for business decision making.
• Enjoyed being part of a dynamic team and contributing to the growth of the company.

Customer Success Customer Support SQL Marketing Communication Operations

Intern

Petpal

Sep 2021 - Jul 2022 (10 months)

•I learned how to handle clients and was given the task of maintaining customer relationships.
•I handled all the issues that a client faced while using our services and presented them with instant and quick solutions.
•I also helped the company by creating social media ads and planning future goals for the same.
•I actively participated and provided solutions to any issue that was being faced

Python Django Zoho Graphic Design SQL Customer Care Customer Facing Customer Support

Sales Executive

Vackao.com

Jun 2021 - Aug 2021 (2 months)

•My task was to generate leads for the company and help them in converting the leads.
•I successfully converted 78% of my leads and generated more than 80 leads in a week.
•We helped SMBs to take their business online and get exposure to a bigger market opportunity.

Sales Presales IT Sales B2B Sales