Shivani Sai

Partnered with bank staff to drive life insurance sales across multiple branches, leading product training and sales strategies. Consistently met and exceeded monthly and quarterly sales revenue targets through proactive partner engagement.

Onboarded and managed insurance agents and Chartered Accountant networks to expand regional policy distribution channels. Assisted policyholders through claim resolution processes, ensuring high client retention and customer satisfaction.

Analyzed account transaction patterns to detect and mitigate fraudulent buyer and seller activity. Conducted detailed risk investigations and escalated critical findings to minimize operational losses.

Delivered real-time customer support via live chat, resolving order inquiries within strict SLA parameters. Maintained high customer satisfaction scores (CSAT) by delivering clear and efficient solutions.

Grade: 72%

Master of Commerce degree from Hemchand Yadav University, completed in 2023 with 72%.

Grade: 58%

Bachelor of Commerce degree from Hemchand Yadav University, completed in 2020 with 58%.

Grade: 61%

Diploma in Computer Application from C.V. Raman University, completed in 2017 with 61%.

Grade: 74%

Higher Secondary (12th) with Mathematics from Jawahar Navodaya Vidyalaya (CBSE), completed in 2016 with 74%.

Grade: 8.8 CGPA

Secondary School (10th) with Science from Jawahar Navodaya Vidyalaya (CBSE), completed in 2014 with 8.8 CGPA.

Grade: Grade A

Certification in Tally ERP 9 with Grade A.