At Deutsche Bank, I provided L1C application and production support for the GSS application across Production and Pre-Production environments. I monitored jobs, workflows, and ingestion processes, investigating issues through logs, job status, and application data.
I handled incidents, service requests, and user queries through Jira, and used SQL and Oracle validation to support troubleshooting. I also supported change requests and pre-release and post-release validation.
I coordinated with Development and DevOps teams on issue investigation, escalation, resolution, and release activities. I maintained troubleshooting and operational documentation using Jira and Confluence.
As a Full Stack Web Development Intern at Infotact Solution, I worked with HTML, CSS, JavaScript, React.js, and Node.js, and assisted with application testing and troubleshooting. My projects include a Java, XML, and SQLite library management application and a React.js and Node.js food delivery application.
