At NIPPON DATA SYSTEMS LTD, I provide IT and application support for government e-Governance and e-Office systems. I troubleshoot application, system, login, and basic network connectivity issues within SLA timelines.
I assist government employees with software usage, Digital Signature Certificate (DSC) installation, and official email configuration. I also document technical issues and guide users through troubleshooting steps.
At VELOCIS SYSTEMS PVT LTD, I supported e-Office applications used by Kerala Government departments, including the Agriculture Department. I provided end-user training and technical assistance, and supported DSC certificate installation and official government email ID creation.
Earlier, I provided hardware and software support at BRILLIANCE TECH LAB PVT LTD, installing and configuring applications and updates. At KANNUR UNIVERSITY, I taught undergraduate students, prepared academic materials, and evaluated student performance.
