Open to opportunities

Shilpi Dasgupta

@shilpidasgupta

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I’m a hospitality and payroll operations leader who drives compliant payroll, cash control, and guest satisfaction.

Germany

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What I'm looking for

I’m looking for remote, hybrid, or EU-based on-site roles where I can own payroll and financial operations with strong compliance, while also improving guest experience through decisive issue resolution and process optimization.

I’m a results-driven hospitality and payroll operations professional with 20+ years of progressive, international experience across Disney Cruise Line, P&O Cruises, Jalesh Cruises, and Kingfisher Airlines. I combine payroll implementation and management with guest relations, front office operations, and crew administration—thriving across fast-paced, multicultural environments.

At Disney Cruise Line, I implemented and managed end-to-end payroll for 1,000+ multinational crew members, including timesheet auditing, final-pay calculations, and compliant gratuity distribution through GRATS and Gentry. I also owned voyage closing procedures (credit card settlements, guest folio reconciliation, on-board credits, and receipt accounting), reconciled POS systems daily, and liaised with key banking/payment partners for crew pay card and money wire transfers.

Across guest relations and hotel operations roles, I directed front desk and concierge operations, handled VIP and escalated complaint resolution, and used data-driven reporting to improve guest satisfaction. I’ve led shipboard cash safe control (GBP 750K), night operations, crew administrative/immigration compliance, and even supported major ship refit execution—bringing a hands-on, process-optimizing approach to every engagement.

Experience

Work history, roles, and key accomplishments

Payroll & Revenue Analyst

Disney Cruise Line

Oct 2021 - Nov 2024 (3 years 1 month)

Implemented and managed end-to-end payroll for 1,000+ multinational crew members, including overtime/flat-rate/hourly processing and final-pay calculations. Administered gratuity distribution (GRATS/Gentry), completed voyage closing/reconciliation (folios, settlements, GL), and supported IRS-compliant documentation.

Payroll Implementation Fidelio To Simphony Reconciliation Crew Pay Card Management Financial Reporting SuperSTAR Payroll

Guest Relations Manager

Jalesh Cruises

Jul 2019 - Jul 2020 (1 year)

Directed front desk and concierge operations for India’s first multi-destination cruise line, supervising all boarding workflows from embarkation through check-in. Resolved VIP/special-request escalations, produced weekly complaint analytics with data-driven recommendations, and supported departmental budget/forecasting with smooth international disembarkation coordination.

Guest Relations Front Desk Operations Embarkation Check In Management Disembarkation Planning Port Operations Liaison

Administration & Crew Services

P&O Cruises

May 2015 - Mar 2019 (3 years 10 months)

Managed shipboard cash safe of GBP 750,000 with zero discrepancies and oversaw payroll/financial transactions including FX, remittances, and incentive/bonus payments. Led compliance-heavy ship clearance, documentation/certifications, immigration/customs administration, and hotel night operations, and served as primary Administration Manager for a full ship refit.

Cash Safe Management Foreign Exchange Crew Immigration Customs Documentation Budgeting & Forecasting Documentation Control

Events & Reception Manager

P&O Cruises

Apr 2015 - May 2015 (1 month)

Managed day-to-day front desk operations and scheduling around port requirements and passenger volumes, while supervising revenue-generating onboard areas. Planned and delivered weddings at sea and VIP/group events, and tracked balanced scorecard targets while managing cash transactions and foreign exchange.

Staff Scheduling Event Management Cash Handling Foreign Exchange Customer Service Coordination

Senior Receptionist

P&O Cruises

Oct 2009 - Apr 2015 (5 years 6 months)

Delivered multilingual guest facilitation that earned the Gold CRUISE Pin for sustained service excellence and multiple passenger nominations. Handled multi-currency transactions, foreign exchange, crew salary/loyalty pack support, trained new joiners, and managed reception/housekeeping administrative duties.

Customer Service Multi Currency Management Foreign Exchange Crew Remittances Loyalty Pack Administration Reception Duties

Passenger Services Executive

Kingfisher Airlines

Dec 2005 - Oct 2009 (3 years 10 months)

Managed passenger services, reservations, and ticketing in a fast-paced aviation environment, ensuring accurate CRS/GDS workflows and effective complaint resolution. Supported commercial and customer service activities across international routes using industry standard reservation systems.