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Tamara Moskopp

@tamaramoskopp

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Manager in accounting and onboard revenue with international hospitality expertise.

Germany

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What I'm looking for

I seek a role where I can lead accounting and revenue operations in an international, fast-paced hospitality environment, drive process improvements, and mentor teams.

I am a detail-oriented accounting and revenue management professional with extensive experience in onboard hospitality operations, cash management, and regulatory compliance. I have led teams, overseen end-of-cruise financial settlements, and acted as the primary liaison between ship operations, port authorities, and shoreside finance.

My background includes progressive roles at AIDA Cruises from Receptionist to Manager Accounting & Administration, cluster-level revenue analysis for hotels, and an M.Sc. in Service Management focused on tourism and sustainability. I drive process improvements, train and develop staff, and implement system adjustments to improve operational efficiency and reporting accuracy.

Experience

Work history, roles, and key accomplishments

Manager Accounting & Administration

AIDA Cruises

Jun 2024 - Jan 2026 (1 year 7 months)

Managed daily onboard accounting operations and end-of-cruise financial settlements, overseeing passenger accounts, prepaid amenities, and reconciliations; led and developed a team of 4–6 to improve reporting accuracy and cash controls. Implemented system adjustments that increased operational efficiency and ensured compliance with international port and customs regulations.

Onboard Accounting Cash Management Revenue Analysis Financial Reporting & Compliance Team Leadership MS Excel

First Purser

AIDA Cruises

May 2023 - Jun 2024 (1 year 1 month)

Served as primary communication link between ship operations, port authorities, and shoreside agencies; prepared official manifests and compliance documentation while coordinating cross-departmental collaboration to ensure regulatory adherence. Supported revenue management and operational coordination across Captain, Hotel, Medical, Engine, and Crew Purser functions.

Regulatory Compliance Revenue Management Documentation MS Office

Second Purser

AIDA Cruises

Mar 2022 - May 2023 (1 year 2 months)

Managed onboard cash stock across multiple currencies and prepared customs and cash declarations; trained colleagues in cash handling, financial reporting, and compliance procedures while supporting guest embarkation/disembarkation logistics. Maintained accurate cash records and optimized onboard cash processes.

Cash Handling Customs Declarations Training Development Financial Reporting Process Optimization Guest Embarkation Coordination MS Excel

Receptionist

AIDA Cruises

Nov 2021 - Mar 2022 (4 months)

Delivered front office and guest service operations, handled complaints, and ensured high guest satisfaction while supporting department heads and acting as shift leader for front office activities. Managed staff supervision and participated in structured leadership training.

Front Office Guest Service Complaint Resolution Shift Leadership Staff Supervision Customer Satisfaction Multilingual Communication

Cluster Revenue Analyst

Marriott

Sep 2019 - Oct 2021 (2 years 1 month)

Conducted revenue and market analysis for a cluster of four hotels, supporting pricing strategies that optimized occupancy and profitability by analyzing demand trends and competitive performance. Collaborated with Sales, Marketing, Events, and Reservations to inform revenue decisions.

Revenue Analysis Pricing Strategy Market Analysis Forecasting Profit Analyzer Cross Functional Collaboration Data Analysis MS Excel

Education

Degrees, certifications, and relevant coursework

Lund University

Master of Science, Service Management, Tourism

Activities and societies: Erasmus exchange at University of Tartu (Pärnu College), Estonia

Master of Science in Service Management with focus on management, marketing, consumer behavior, sustainability, and HR; master's thesis on authenticity in a tourism destination.