Shila's User
@shilasuser
I improve quality, compliance, operations, and customer service through ISO auditing, process improvement, and team training.
IndiaWhat I'm looking for
I've supported quality assurance and ISO 9001 auditing at Instakart Quality Assurance & ISO9001 Auditing Service Pvt. Ltd (Flipkart), monitoring standards across departments, conducting internal audits, and partnering with operations to reduce product defects.
Across VGM Consultants, VIVO Communication, Future Group, and Samsung Electronics, I've managed operations, CRM-based customer resolution, training, recruitment coordination, and customer interaction processes to improve efficiency and support business targets.
Experience
Work history, roles, and key accomplishments
Quality Assurance & ISO Auditor
Instakart
May 2021 - Nov 2021 (6 months)
Monitored and improved ISO 9001 quality standards across departments. Conducted internal audits to ensure compliance and operational efficiency.
Admin & Front Office Executive
VGM Consultants Pvt. Ltd
Jan 2020 - Jul 2020 (6 months)
Worked with senior management to achieve company profit targets and managed organizational maintenance and work environment. Organized inflow and outflow from logistics to floor management for business proposals.
Marketing Lead
VIVO Communication Pvt. Ltd
Apr 2017 - Aug 2017 (4 months)
Monitored and guided team to meet sales and training objectives. Designed and delivered training programs to bridge skill gaps and coordinated recruitment and onboarding.
Brand Promoter
Samsung Electronics
Oct 2016 - Apr 2017 (6 months)
Streamlined customer interaction processes to ensure accurate product guidance and improve service efficiency. Implemented structured methods to identify customer requirements and reduce response time.
Customer Service
Future Group
Dec 2015 - Sep 2016 (9 months)
Handled customer issues and provided resolutions via CRM retail systems. Ensured compliance with sales targets and product knowledge standards.
Education
Degrees, certifications, and relevant coursework
I.I.A.S
Bachelor of Business Administration, Business Administration
2010 - 2013
Pursued a Bachelor of Business Administration (Honours) degree from I.I.A.S from 2010 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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