Open to opportunities

Shiladitya Debnath

@shiladityadebnath

Customer service professional with 6 years in international voice/chat BPO, supporting energy, surveys, and logistics billing.

India

Message

What I'm looking for

I’m looking for a customer support role where I can use my international voice/chat experience, strong communication, and 40wpm typing to help customers effectively. I want stable processes, clear targets, and room to grow in service quality.

I’m a customer service professional with 6 years of experience in the BPO telecommunication sector, delivering support across international voice and chat processes. I focus on understanding the customer mindset and responding clearly to keep service smooth and reliable.

Across roles at Conocimiento Infotech (Australian energy sales), Recuva Technologies (UK survey process), Teleperformance (international voice process), and Innover (US logistics and billing process), I’ve handled varied customer needs while maintaining strong communication. I’m comfortable working in high-volume environments where accuracy and responsiveness matter.

I bring good typing skills with speed of 40wpm, and I’m motivated to keep improving how I communicate, troubleshoot, and support customers. With my background in B.A. Honours (2022) and languages including English, Bengali, and Hindi, I adapt quickly to customer expectations.

Experience

Work history, roles, and key accomplishments

Customer Service Employee

Innover

Apr 2025 - Apr 2026 (1 year)

Worked on US logistics and billing processes in a BPO customer service role, using strong communication and customer mindset analysis. Leveraged fast typing skills to support timely customer handling.

US Logistics Support Billing Support Customer Service Customer Mindset Analysis Communication Skills Typing (40 WPM)

Customer Service Employee

Teleperformance

Aug 2023 - Apr 2025 (1 year 8 months)

Provided international voice support in a BPO telecommunication environment, delivering clear, professional communication. Applied customer-focused service skills to handle customer inquiries efficiently.

International Voice Support Customer Service Customer Mindset Analysis Communication Skills Typing (40 WPM)Chat Support

Customer Service Employee

Recuva Technologies

Aug 2022 - Jul 2023 (11 months)

Supported the UK survey process through BPO customer service, focusing on customer needs and clear communication. Used fast typing skills to document and manage customer interactions.

Customer Service UK Survey Process Customer Mindset Analysis Communication Skills Typing (40 WPM)

Customer Service Employee

Conocimiento Infotech

Oct 2019 - Jul 2022 (2 years 9 months)

Handled customer interactions for Australian energy sales in the BPO telecommunication sector, using strong communication and customer mindset analysis. Applied efficient typing skills to support service delivery.

Customer Mindset Analysis Customer Service Communication Skills Typing (40 WPM)Australian Energy Sales Customer Support