Shiela Pura
@shielapura
Administrative & Virtual Assistant | E-commerce Operations | Bookkeeping | 3+ Years Experience | Bilingual (Spanish & English)
What I'm looking for
I specialize in streamlining operations for busy professionals and scaling e-commerce businesses. With a proven track record in both administrative excellence and backend store management, I help executives reclaim their time while ensuring their business grows efficiently.
𝗖𝗼𝗿𝗲 𝗜𝗺𝗽𝗮𝗰𝘁:
⚡E-commerce & Operations: Managed multiple storefronts, optimizing SEO listings and handling complex inventory (inbound/outbound) to ensure seamless fulfillment.
⚡Financial Management: Expert in Wave and Zoho Books, overseeing invoicing, payment processing, and monthly sales data reporting.
⚡Logistics & Supply Chain: Coordinated freight/cargo documentation and served as a primary liaison between global suppliers and customers.
⚡Creative Support: Elevated brand presence through professional photo editing, graphic design, and proactive social media community management.
𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗣𝗿𝗼𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝗶𝗲𝘀:
🏅 Finance: Wave, Zoho Books, Excel (Advanced), Google Sheets.
🏅 Admin: Google Workspace, Microsoft Office, Calendar/Inbox Management.
🏅 Support: Phone, Chat, and Email Support (Customer & Supplier Relations).
🏅 Creative: Product Photo Editing, Graphic Design, Social Media Management.
𝗖𝗼𝗺𝗺𝗶𝘁𝘁𝗲𝗱 𝗧𝗼:
📌 Delivering precision in financial and data management.
📌 Providing proactive, autonomous support with minimal supervision.
📌 Scaling business operations through organized, detail-oriented systems.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Atasco Pte Ltd
Jan 2022 - Jan 2025 (3 years)
Managed end-to-end bookkeeping and monthly sales reporting, optimized e-commerce storefronts with SEO-rich listings, and coordinated international freight and supplier communications to improve operational accuracy and fulfillment.
Customer Service Representative
Startek
Jan 2021 - Jan 2022 (1 year)
Delivered high-volume omnichannel customer support (phone, chat, email), resolved complex inquiries and order verifications, and maintained high CSAT through technical troubleshooting and effective communication.
Education
Degrees, certifications, and relevant coursework
Arellano University - Andres
High School Diploma, Secondary Education
2016 - 2018
Completed secondary education at Arellano University - Andres between 2016 and 2018.
Sta Ana Elementary School
Elementary School Diploma, Primary Education
2006 - 2012
Completed primary education at Sta Ana Elementary School from 2006 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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