Sheriza Sagrado
@sherizasagrado
I streamline executive operations through calendar, inbox, meeting, and document management.
What I'm looking for
I've supported executives remotely as a freelance Executive Virtual Assistant, managing calendars, meetings, appointments, inboxes, and confidential business information.
I coordinate agendas and action items, maintain accessible digital records, and help leaders stay focused on high-priority work. My approach improves workflow efficiency while keeping daily operations organized and on track.
Previously, I spent three years at Alorica Philippines resolving telecommunications billing, technical, and account concerns. I achieved a 90% customer satisfaction rating while meeting quality and productivity metrics in a high-volume inbound environment.
I bring reliable administrative support, customer-focused communication, problem-solving, and discretion to every role.
Experience
Work history, roles, and key accomplishments
Executive Virtual Assistant
Freelance
May 2024 - Jun 2026 (2 years 1 month)
Managed executive calendars, emails, and meetings to streamline scheduling and improve workflow. Coordinated meetings, prepared agendas, and maintained organized digital records while ensuring data security.
Customer Service Representative
Alorica Philippines
Apr 2021 - May 2024 (3 years 1 month)
Achieved a 90% customer satisfaction rating by delivering accurate and timely resolutions. Handled high-volume inbound calls, resolved billing and technical issues, and maintained accurate customer records in CRM systems.
Education
Degrees, certifications, and relevant coursework
Bachelor of Science in Hospitality Management
Bachelor of Science, Hospitality Management
Bachelor of Science in Hospitality Management degree.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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