Sherika Epps

Conduct detailed research and verification of employment and work history records, validating accuracy using searches, email, and database systems. Perform quality control reviews and report research findings and discrepancies with detailed documentation.

Responded to customer inquiries via phone, email, chat, and social media while documenting processes and logging technical issues, compliments, and complaints. Escalated complex concerns and assisted customers with payments and insurance provider searches.

Assisted members and healthcare providers with insurance benefits and inquiries, resolving issues through one-call resolution or escalating when needed. Explained health insurance coverage details and reviewed documents in ECM for benefit verification.

Managed household responsibilities including budgeting, scheduling, and childcare while maintaining organized systems for a busy home. Supported community and school volunteering when applicable and continued professional development through online learning and self-study.

Reviewed provider documentation for billing readiness, verified insurance eligibility and benefits prior to services, and analyzed claim denials to correct billing and coding errors. Submitted appeals and reconsideration forms through insurance web portals to support revenue cycle management and clean claim submission.

Conducted ancillary eye testing and explained procedures to patients while managing appointment scheduling to ensure smooth patient flow. Entered data into EMR systems, verified insurance eligibility, and assisted with medication and eyewear authorizations.

Earned a High School Diploma from Lanier High School.

Earned an Associate of Applied Science in Dental Assisting from Hinds Community College from 2014 to 2015.