SherLonda Jones
@sherlondajones
Healthcare support and customer service professional specializing in self-pay billing, payment plans, and demographic verification.
United StatesWhat I'm looking for
I’m a detail-oriented healthcare support and customer service professional, focused on improving patient experience through accurate billing, payment processing, and demographic verification. In my current role, I verify patient demographics, create payment plans, process payments, and manage rebilling by building worklists with updated insurance.
Previously, I worked as a customer service representative where I created accounts, updated demographics, scheduled rides, added bus passes, and troubleshot customer accounts so people could successfully use transit services. I also supported coverage determinations by contacting providers for required details, closing cases, escalating issues when needed, and meeting government timelines while maintaining compliance with CMS and department standards.
I’ve also contributed in high-volume, fast-paced environments through intake coordination, data entry, and dispatcher work—actively listening to callers, researching and communicating information professionally, and entering member and provider details to initiate transportation services. With strong call-center experience (over 50 inbound calls across assignments), I bring reliable operations support, compliance awareness, and a customer-first mindset.
Experience
Work history, roles, and key accomplishments
Healthcare Support Associate
Sutherland Global
Nov 2024 - Present (1 year 7 months)
Verified 4 key demographic data points per patient (e.g., name, DOB, address, account/member details), created payment plans, and processed self-pay payments. Built rebilling worklists to update insurance and sent itemized billing while assisting patients with understanding charges.
Customer Service Representative
Employnet Cupid
Jun 2024 - Jan 2025 (7 months)
Created customer accounts, updated demographic information, and troubleshot transit access so customers could use bus passes and train services. Scheduled rides, added monthly passes, and processed customer payments.
Coverage Determination Rep
Apidel Technologies
Sep 2023 - May 2024 (8 months)
Conducted phone outreach to requesting providers to obtain missing information for coverage requests and complete case actions. Escalated unresolved issues to appeals/coverage determination teams and ensured compliance with CMS and departmental standards while meeting government-mandated timelines.
Customer Service Intake Coordinator
CVS Highmark Healthcare
Apr 2022 - Jun 2022 (2 months)
Coordinated healthcare customer intake by entering triage information and processing records received by fax. Assembled and entered member and provider details into the appropriate system to initiate transportation services and complete required follow-up tasks.
Dispatcher & Records Data Entry
Jackson Police Department
Aug 2018 - Jun 2021 (2 years 10 months)
Managed records processing tasks including keying and assembling reports, answering phones, scanning, typing, and filing. Served as a dispatcher by actively listening to callers, probing to determine call purpose, and researching/communicating information while maintaining confidentiality.
Education
Degrees, certifications, and relevant coursework
Hinds Community College
Business Administration
Studied Business Administration at Hinds Community College.
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
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