Open to opportunities

Emilee Owens

@emileeowens

Healthcare insurance verification and patient care professional improving accuracy, scheduling, and patient satisfaction.

United States

Message

What I'm looking for

I’m looking for a healthcare role where I can combine insurance verification, patient communication, and digital documentation to improve accuracy, reduce scheduling errors, and support patients with reliable, respectful care.

I’m a dedicated healthcare and customer service professional with 5+ years of diverse experience in patient care, administrative support, and retail service. I’m adept at performing diagnostic imaging procedures, assisting individuals with disabilities, and providing exceptional customer service.

In my current role as an Insurance Verification Specialist (Jan 2025 – Present) at Sports Orthopedic & Spine, I verify insurance coverage for 100+ patients weekly while maintaining high accuracy in documentation. I schedule appointments efficiently using online platforms and manage 50+ daily phone calls remotely to resolve patient concerns, while also processing bill payments via digital systems and maintaining organized digital records.

Before that, I supported individuals with disabilities as a DSP (April 2024 – Jan 2025), conducting remote check-ins with families, administering medications, and documenting care activities digitally to meet regulatory standards. Earlier, as a Vascular Ultrasound Technologist & Patient Care Technician (April 2023 – April 2024), I conducted ABI tests, recorded vital signs digitally, and ensured HIPAA compliance—building a consistent track record of accuracy, safety, and clear communication.

Experience

Work history, roles, and key accomplishments

Current

Insurance Verification Specialist

Current

Sports Orthopedic & Spine

Jan 2025 - Present (1 year 6 months)

Verified insurance coverage for 100+ patients weekly and maintained accurate documentation. Scheduled appointments, handled 50+ daily phone calls remotely, and processed digital bill payments while keeping organized digital records.

Insurance Verification Appointment Scheduling Digital Billing Record keeping Data Entry

DSP (Direct Support Professional)

Capital City Residential Health Care

Apr 2024 - Jan 2025 (9 months)

Supported individuals with disabilities with daily activities in compliance with care plans. Conducted remote check-ins with families, administered medications, and documented care digitally to meet regulatory standards.

Disability Support Remote Family Check Ins Patient Safety

Vascular Ultrasound Tech & Patient Care

Jackson Clinic

Apr 2023 - Apr 2024 (1 year)

Performed ABI tests daily with high accuracy and managed patient check-ins for 30+ appointments per day. Recorded vital signs digitally, scheduled appointments for multiple providers remotely, and maintained HIPAA compliance.

Vital Signs Documentation Patient Check In Appointment Scheduling HIPAA compliance

Lead Cashier/Customer Service

Chikaes

Jun 2021 - Apr 2023 (1 year 10 months)

Processed customer orders daily with high accuracy and managed online orders and customer inquiries through digital platforms. Maintained cash register accuracy and ensured a clean, organized workspace while training new employees remotely.

Customer Service Order Processing Order Management Cash Handling Remote Training Workplace Safety

Direct Support Professional

A Plus Healthcare

Aug 2018 - Mar 2021 (2 years 7 months)

Provided personalized support to individuals with disabilities to promote comfort and independence. Conducted remote communication with healthcare providers, managed online care documentation, assisted with daily tasks remotely as needed, and monitored patient well-being during remote check-ins.

Disability Support Online Care Documentation Remote Assistance