Open to opportunities

Shenetta Dillon

@shenettadillon

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Customer-focused data and tax specialist with strong administrative skills.

United States

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What I'm looking for

I seek roles where I can apply tax and data expertise in a collaborative, organized environment that values accuracy, clear communication, and opportunities for client-facing support and operational responsibility.

I am a dependable professional with extensive experience in tax preparation, data processing, and administrative support, grounded in strong communication and customer-service skills.

Over a decade I owned and operated a tax service, preparing individual returns, ensuring compliance, supporting audits, and maintaining detailed client records.

I have supported federal programs as a data processor and field-supervised for the U.S. Census Bureau, emphasizing data accuracy, confidentiality, and team coordination under tight deadlines.

I bring certifications in community health work and Narcan ambassador training, a solid foundation in data management, and a commitment to clear communication, organization, and timely project delivery.

Experience

Work history, roles, and key accomplishments

Data Processor

Maximus

Sep 2024 - May 2025 (8 months)

Collected, input, processed, and stored data for federal programs while ensuring data accuracy and confidentiality, meeting project deadlines through cross-team collaboration.

Data Entry Data Quality Confidentiality MS Excel Database Management Team Collaboration

Tax Preparer / Owner

Shenetta's Tax Service

Jan 2014 - Apr 2024 (10 years 3 months)

Conducted client consultations and prepared individual tax returns, ensured compliance with state and federal tax laws, maintained detailed client records, and supported audit processes.

Tax Preparation Tax Compliance Consultation E Filing Record keeping Audit Support Customer Service

Tax Expert

JDA TSG

Jan 2023 - Apr 2023 (3 months)

Provided expert tax support and client advice during tax season, interpreted complex tax codes to deliver solutions and high-quality technical customer service.

Tax Code Interpretation Technical Support Customer Service & Compliance Problem Solving

Administrative Assistant

George R. Tucker, Attorney at Law

Oct 2021 - Dec 2022 (1 year 2 months)

Managed office communications, scheduling, and filing systems, oversaw daily office operations and visitor management to maintain organized legal administrative support.

Office Administration Scheduling Records Management Communication Organization

Field Supervisor

U.S. Census Bureau

Nov 2019 - Sep 2021 (1 year 10 months)

Supervised and trained field data collection staff, ensured accuracy in data collection and reporting, coordinated team schedules and administrative logistics across field operations.

Field Supervision Staff Training Data Collection Reporting Logistics Coordination Travel Management