TMTamikia Mccall
@tamikiamccall
Experienced tax expert with strong customer service and management skills.
United StatesWhat I'm looking for
I am a dedicated tax expert with extensive experience in customer service and management. Currently, I lead a team at Intuit, where I provide accurate tax advice and support to seasonal agents. My ability to communicate effectively through various channels has allowed me to maintain high customer satisfaction and productivity levels.
In addition to my role at Intuit, I have been managing bookkeeping and tax services at Moving Upward, where I prepare individual and business tax returns while overseeing a group of seasonal tax experts. My expertise in QuickBooks and tax documentation ensures compliance and efficiency in all processes.
With a background in data management at the Scotland County School System, I have honed my skills in database design and analysis, which further enhances my ability to manage and interpret complex data sets. I am committed to continuous improvement and delivering exceptional service in every aspect of my work.
Experience
Work history, roles, and key accomplishments
Administrative Manager I
Moving Upward Bookkeeping and Tax Expert
Jan 2017 - Present (8 years 5 months)
Managed a group of seasonal tax experts, preparing individual and business annual tax returns. Processed payroll, tax documentation, and handled IRS notices and audits. Performed market research and service recovery while providing administrative assistance and addressing employee queries.
Lead Full Service Tax Expert
Intuit
Sep 2019 - Present (5 years 9 months)
Provided strong customer service and management skills, interacting with customers via video and audio tools to offer accurate tax advice. Monitored agents to ensure compliance with IRS and other agency requirements regarding tax advice or audit support. Processed annual taxes, managed customer payroll, and distributed tax documentation.
Data Manager
Scotland County School System
Aug 2016 - Dec 2023 (7 years 4 months)
Responsible for database design, maintenance, and software utilization for all student information and reporting. Managed and analyzed various forms of data, reviewing databases to effectively improve programs and summarize information.
Senior Lead Loan Processor
Rebate Cash Advance
Jan 2001 - Dec 2005 (4 years 11 months)
Managed a team of loan and insurance agents, collecting data to process approvals for small business and personal loans. Provided customer service and acted as a 90-day collection analyst. Processed monthly payments and weekly ACH transactions.
Education
Degrees, certifications, and relevant coursework
NUNorth Carolina Central University
Bachelor of Business Administration, Business Administration
Studied Business Administration at North Carolina Central University.
RCRichmond Community College
Associate in Applied Science, Early Childhood Administration
Completed an Associate in Applied Science degree in Early Childhood Administration.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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