Open to opportunities

Shelly Quinto

@shellyquinto

I support customers and busy entrepreneurs through organized communication, calendar management, and reliable administrative work.

Philippines

Message

What I'm looking for

I'm looking for an entry-level Virtual Assistant role supporting busy entrepreneurs with administrative tasks, calendar management, email correspondence, and digital communication. I'm open to remote work across US, UK, and AU time zones, including graveyard shifts.

I've supported customers at Foundever Philippines, managing 80–100 inbound calls per shift for order, shipping, and return inquiries while maintaining a 95% CSAT rating.

I accurately recorded customer data, interaction details, and troubleshooting steps in Salesforce CRM. I bring clear communication, attention to detail, and a proactive approach to remote support work.

In my family retail business, I handle daily customer inquiries and inventory tracking in Google Sheets, supporting more than 50 customer inquiries each day.

I'm seeking an entry-level Virtual Assistant role where I can help entrepreneurs with administrative tasks, calendar management, email correspondence, and digital communications using Google Workspace, Canva, and AI tools.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Foundever Philippines-ATC

Jun 2023 - Dec 2025 (2 years 6 months)

Managed an average of 80-100 inbound calls per shift and settled customer order, shipping, and return inquiries while maintaining a 95% satisfaction (CSAT) rating. Registered customer data, interaction details, and troubleshooting steps accurately into the Salesforce CRM database.

Customer Service Inbound Calls Salesforce Data Entry Troubleshooting

Inventory/Cashier

Family Business

Helped in daily operations of family retail business, handling 50+ customer inquiries every day and managing inventory tracking in Google Sheets.

Inventory Management Google Sheets Customer Service Retail Operations

Education

Degrees, certifications, and relevant coursework

University of Pangasinan (PHINMA)

Bachelor of Science in Secondary Education, Secondary Education

2019 - 2023

Pursued a Bachelor of Science in Secondary Education with a major in English, including coursework in interpersonal communication, organizational management, and presentation skills.