Amanda Gupta

Resolved customer inquiries, documentation requests, and complaints independently. Consistently provided outstanding customer service, enhancing satisfaction and building long-term loyalty. Handled complex customer needs, ensuring service-level agreement compliance.

Supported ISoM operations as part of the admin team, managing shared inboxes and ensuring prompt email responses. Coordinated exam schedules for UK and international music centres, facilitating Zoom meetings for troubleshooting. Collaborated with the finance team to manage and record exam payments, including cancellations and refunds.

Assisted team members with Sage 200 support and responded to customer calls, recording IT issues in the CRM system. Remotely accessed customer systems to diagnose and resolve technical issues, following up to confirm resolution. Managed urgent issue allocation and resolution promptly, and oversaw software license renewals.

Managed procurement and logistics processes to support operational efficiency, including overseeing operations at Myddelton Lodge. Successfully managed a £5m budget, allocating £3.5m to achieve organisational goals. Collaborated on designing premium hospitality areas for Tottenham Hotspur Stadium's 62,000-seat development.

Managed procurement processes for a Singapore hotel project and delivered accurate budgeting and costing strategies for a high-profile hotel project in Paris. Collaborated with the accounts team on payment and invoice queries, completing budget reconciliations for projects. Oversaw £300k expenditure and coordinated procurement of AHD products for Duxton Club Hotel.

Managed sourcing and purchasing of construction materials to meet project requirements on various sites. Ensured timely delivery and quality control of all procured items. Collaborated with project managers to align procurement with project timelines and budgets.

Managed procurement processes across multiple projects, ensuring adherence to project specifications and budgets. Coordinated with suppliers and internal teams to facilitate smooth project execution. Responsible for maintaining accurate procurement records and documentation.

Managed procurement activities for multiple projects, focusing on timely and cost-effective acquisition of materials and services. Collaborated with design and project teams to ensure procurement aligned with project goals. Implemented efficient procurement strategies to optimize resource allocation.

Coordinated procurement operations across numerous projects, ensuring compliance with company policies and industry standards. Managed supplier relationships and negotiated contracts to secure favorable terms. Responsible for tracking procurement progress and reporting to senior management.

Supported the procurement team in sourcing and negotiating for multiple project requirements. Assisted with vendor selection, quotation analysis, and purchase order processing. Maintained procurement databases and ensured accurate record-keeping.

Aided the procurement team with diverse project procurement tasks, including research, data entry, and communication with suppliers. Supported the preparation of procurement documents and reports. Contributed to the efficient flow of procurement processes.

Completed General Certificate of Secondary Education at Eltham Hill Technology College for Girls. Gained foundational knowledge across various subjects.