Sheilia Brown

Oversee 12–17 residential group homes and day services across a regional area, supervising 4–5 program directors and ensuring DBHDS compliance, quality standards, intake/discharge processes, and budget/finance oversight.

Supervised 6–8 program managers and managed day-to-day operations of multiple group homes, ensuring compassionate, community-based care and completing ISP entries, person-centered reviews, and CHRIS incident reporting within 24 hours.

Provided direct care and support to individuals with intellectual disabilities, coordinated medical appointments and activities, and assisted in quarterly service plan development and daily documentation.

Delivered direct care and advanced person-centered support to adults with developmental disabilities, led ISP planning, medication administration, ADL assistance, and maintained clerical and appointment scheduling duties.

Supported MR and Medicaid waiver clients in a group home setting with ADLs, medication assistance, daily ISP progress notes, behavior documentation, and creating a normalized living environment.

Provided personalized insurance solutions, managed policy changes and renewals, maintained client relationships, and utilized CRM tools to track leads and follow up on sales opportunities.

Completed coursework toward a Bachelor-level program in Health Science via the University of Phoenix online campus.

Completed an associate-level program in medical studies at Axia University (Richmond, VA campus referenced).

Completed some college coursework in Healthcare Administration and Healthcare Administration management toward a bachelor's degree.

High school diploma completed in New York.

Completed an associate-level business program.