Open to opportunities

Manuel Morales

@manuelmorales

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Results-driven leader with 15+ years in human services, operations, and property management.

United States

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What I'm looking for

I seek leadership roles where I can apply program and operations management, improve processes, mentor teams, and drive compliance and financial accountability in mission-driven organizations.

I am a results-driven professional with over 15 years of experience in human services and retail operations, focused on leadership, property management, and financial accountability. I combine front-line supervision with policy development to ensure compliance and high-quality service delivery.

Throughout my career I have overseen multi-site programs, trained and supported leadership teams, and managed high-volume transactions with meticulous cash handling and reconciliation. I have led regional direct care services for unaccompanied children, implemented standardized policies, and advised executives with data-driven reports for strategic improvements.

I am currently pursuing a Bachelor of Science in Business Administration to strengthen my strategic leadership and financial management skills, and I hold certifications in areas including first aid/CPR and project management-related training.

Experience

Work history, roles, and key accomplishments

Shift Supervisor

Southwest Key

Jan 2024 - Mar 2025 (1 year 2 months)

Provided direct care services and supervision for youth, ensured staff-to-youth ratios and regulatory compliance, and supported monitoring and corrective action plans for a 200-child facility.

Regulatory Compliance Staff Supervision Crisis Intervention Documentation Trauma Informed Care

Regional Director of Direct Care

Southwest Key

Mar 2012 - Jan 2024 (11 years 10 months)

Oversaw direct care services across 10 unaccompanied children programs, developed regional and national policies, and delivered data-driven reports to executive leadership to guide program improvements.

Program Management Policy Development Staff Training Data Analysis Child Welfare Strategic Planning

Leasing Manager

Oxford Realty Group

Jul 2005 - Dec 2011 (6 years 5 months)

Managed a 288-unit apartment community, supervised on-site staff, handled leasing and renewals, and coordinated maintenance to ensure compliance with housing codes and inspections.

Property Management Tenant Relations Staff Supervision Lease Administration Customer Service

Cash Office Associate

Walmart

Oct 2003 - Jul 2005 (1 year 9 months)

Supported front-end operations by reconciling cash drawers and safes, processing payments and bank deposits, and ensuring accurate end-of-shift financial records and customer service transactions.

Deposits Customer Service Audit & Compliance Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

Southern New Hampshire University

Bachelor of Science, Business Administration

Pursuing a Bachelor of Science in Business Administration with expected completion in May 2028 through Southern New Hampshire University's Manchester campus and online program.