Manuel Morales
@manuelmorales
Results-driven leader with 15+ years in human services, operations, and property management.
United StatesWhat I'm looking for
I am a results-driven professional with over 15 years of experience in human services and retail operations, focused on leadership, property management, and financial accountability. I combine front-line supervision with policy development to ensure compliance and high-quality service delivery.
Throughout my career I have overseen multi-site programs, trained and supported leadership teams, and managed high-volume transactions with meticulous cash handling and reconciliation. I have led regional direct care services for unaccompanied children, implemented standardized policies, and advised executives with data-driven reports for strategic improvements.
I am currently pursuing a Bachelor of Science in Business Administration to strengthen my strategic leadership and financial management skills, and I hold certifications in areas including first aid/CPR and project management-related training.
Experience
Work history, roles, and key accomplishments
Shift Supervisor
Southwest Key
Jan 2024 - Mar 2025 (1 year 2 months)
Provided direct care services and supervision for youth, ensured staff-to-youth ratios and regulatory compliance, and supported monitoring and corrective action plans for a 200-child facility.
Regional Director of Direct Care
Southwest Key
Mar 2012 - Jan 2024 (11 years 10 months)
Oversaw direct care services across 10 unaccompanied children programs, developed regional and national policies, and delivered data-driven reports to executive leadership to guide program improvements.
Leasing Manager
Oxford Realty Group
Jul 2005 - Dec 2011 (6 years 5 months)
Managed a 288-unit apartment community, supervised on-site staff, handled leasing and renewals, and coordinated maintenance to ensure compliance with housing codes and inspections.
WACash Office Associate
Walmart
Oct 2003 - Jul 2005 (1 year 9 months)
Supported front-end operations by reconciling cash drawers and safes, processing payments and bank deposits, and ensuring accurate end-of-shift financial records and customer service transactions.
Education
Degrees, certifications, and relevant coursework
SUSouthern New Hampshire University
Bachelor of Science, Business Administration
Pursuing a Bachelor of Science in Business Administration with expected completion in May 2028 through Southern New Hampshire University's Manchester campus and online program.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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