Hattie Singleton
@hattiesingleton
Experienced Quality Improvement professional enhancing supports for individuals with disabilities.
What I'm looking for
I am an experienced Quality Improvement professional dedicated to enhancing the quality of services provided to individuals with disabilities. With a strong background in supporting providers to develop and implement effective quality control systems, I have honed my skills in data reporting, analysis, and compliance. My commitment to improving the health, safety, and satisfaction of those I support drives my work every day.
Currently, I serve as a Quality Improvement Specialist at Health Services Advisory Group, where I assess VA Medicaid Waiver services for quality and support service providers in implementing recommended improvements. My role involves clear communication and problem-solving to address complex issues in service provision. Additionally, as a Board Certified Assistant Behavior Analyst at Impact Autism Services, I provide ABA services to children with Autism, developing tailored Behavior Intervention Plans and supervising a team of Registered Behavior Technicians.
Throughout my career, I have held various positions that allowed me to supervise teams, collaborate with stakeholders, and provide essential training to ensure compliance and efficacy in service delivery. My educational background, including an MBA and specialized coursework in Applied Behavior Analysis, complements my practical experience, enabling me to make a meaningful impact in the field.
Experience
Work history, roles, and key accomplishments
Board Certified Assistant Behavior Analyst
Impact Autism Services
Jan 2023 - Present (2 years 7 months)
Provided ABA services to children with Autism and other Developmental Disabilities in an outpatient clinic to build important communication, social, and behavioral skills. Assessed client needs, developed, and implemented Behavior Intervention Plans.
Quality Improvement Specialist
Health Services Advisory Group
Jan 2021 - Present (4 years 7 months)
Assessed VA Medicaid Waiver services for quality according to statewide regulations and best practices through documentation review, interviews, and on-site observation. Supported service providers in implementing recommended improvements to ensure the health, safety, and satisfaction of all individuals supported.
Therapeutic Consultant, Senior Program Manager
Wall Residences, Inc.
Jan 2018 - Dec 2021 (3 years 11 months)
Supervised DD professionals and individuals with disabilities to ensure compliance, efficacy, and satisfaction. Collaborated with stakeholders to develop and implement individualized support plans.
Lead Clinical Specialist
Family Preservation Services
Jan 2015 - Dec 2018 (3 years 11 months)
Provided counseling and support to students with Medicaid facing emotional challenges, behavioral difficulties, and academic underachievement. Collaborated and served as a liaison between school staff, families, and community providers.
In-Home Residential Unit Supervisor
Creative Family Solutions
Jan 2011 - Dec 2015 (4 years 11 months)
Hired, assigned, and supervised a team of Direct Service Providers for In-Home Residential Service. Reviewed treatment documentation to ensure quality services were appropriately rendered and documented.
Education
Degrees, certifications, and relevant coursework
Clemson University
Post-Graduate Coursework, Applied Behavior Analysis
2019 - 2020
Completed advanced coursework in Applied Behavior Analysis, focusing on the principles and techniques used to improve socially significant behaviors. This specialized study enhanced skills in behavioral assessment and intervention strategies.
Lynchburg College
Master of Business Administration, Business Administration
2016 - 2018
Earned a Master of Business Administration, developing strong foundational knowledge in business management, organizational behavior, and strategic planning. This degree provided a comprehensive understanding of business operations and leadership.
Lynchburg College
Bachelor of Science, Interdisciplinary Studies
2010 - 2014
Completed a Bachelor of Science in Interdisciplinary Studies, gaining a broad educational foundation across various disciplines. This program fostered critical thinking and analytical skills through diverse coursework.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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