Shehzad User
@shehzaduser1
Senior immigration process manager specializing in Australia and Canada visas and client operations.
What I'm looking for
I am a Senior Immigration Process Manager with 17 years of experience managing Australia and Canada immigration and visa processes, delivering high-volume point-based PR and work permit applications for corporate and individual clients. I combine technical certifications (CCNA, DCH) with deep domain expertise in subclass visas, skills assessments, and international short-stay visas.
I have led branch operations, sales, business development, recruitment and training, and quality assurance in multi-country environments including India and the UAE. I consistently achieve revenue targets, high client satisfaction, and successful audits by implementing process improvements and providing expert immigration advice to internal teams and corporate clients.
I am fluent in English, Hindi, Malayalam and Tamil, and excel at client relationship management, case preparation, embassy liaison, and cross-office coordination to keep systems updated and ensure compliance with changing legislation.
Experience
Work history, roles, and key accomplishments
Senior Immigration Manager
The Migration Firm
Oct 2017 - Present (8 years 2 months)
Manage high-volume Australia and Canada immigration cases (PR and work permits), handle complex files, and drive process improvements and compliance across teams to maintain high client satisfaction.
Branch Manager
Global Visas
Jul 2012 - Jul 2017 (5 years)
Led branch operations and sales in Dubai, achieving monthly revenue targets through sales strategy, team management, franchise support, and brand-building initiatives.
Client Service Manager
Global Visas
Apr 2007 - Jul 2012 (5 years 3 months)
Delivered client support for visa processing, prepared applications for Australia and Canada, maintained CRM and records, and supported sales through lead generation and complaint resolution.
Education
Degrees, certifications, and relevant coursework
Unknown ITI
ITI Certificate, Electronics and Communication
Completed Industrial Training Institute (ITI) certification in Electronics and Communication.
Cisco
Cisco Certified Network Associate, Networking
Cisco Certified Network Associate (CCNA) certification.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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