Prabhjot Kaur

I am a client-focused professional with over 2.5 years of experience in counselling, client relationship management, documentation handling, and operations coordination. I consistently manage end-to-end client communication and maintain CRM records to ensure accurate, confidential case processing.

In prior roles I handled 50–70 client interactions weekly, managed full case documentation with 100% accuracy, and coordinated with internal teams and external agencies to keep cases moving smoothly. I improved client satisfaction and retention through diligent follow-ups and clear guidance.

As an Immigration Case Manager, I managed large caseloads, conducted educational sessions and outreach, and coordinated with government offices and community organizations. I maintain trackers, update case statuses, and strengthen operational processes to improve client engagement.

I seek roles where I can apply my strengths in client handling, documentation and CRM management, and operations coordination to deliver reliable administrative and client-success outcomes.