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shefali mukul

@shefalimukul

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Experienced operations manager with a background in medical writing.

United Kingdom

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What I'm looking for

I am looking for a role that allows me to leverage my healthcare expertise and leadership skills in a dynamic environment focused on patient care and operational excellence.

I am a dedicated operations manager with extensive experience in the healthcare sector, particularly in medical writing and dental services. My journey began with a Post Graduate Diploma in Medical Writing, which laid the foundation for my career. I have successfully managed operations at IHMR, where I developed corporate client relationships and spearheaded training programs for healthcare professionals.

Throughout my career, I have been recognized for my commitment to excellence, receiving multiple gold medals for my contributions in various medical fields. My role as a lecturer allowed me to share my knowledge with the next generation of dental professionals, further enhancing my leadership and communication skills. I am passionate about improving patient care and operational efficiency, and I strive to create a customer-oriented environment in every role I undertake.

Experience

Work history, roles, and key accomplishments

Operations Manager

IHMR

Jan 2009 - Jan 2010 (1 year)

Managed operations for IHMR, focusing on business development and client relations. Developed training programs for nursing staff and handled crisis management effectively.

Operations Management Business Development Crisis Management Training Development Conflict Resolution Team Leadership Quality Improvement

Consultant, Dental Surgeon

Speciality Dental Clinic & The Cradle

Jan 2008 - Dec 2008 (11 months)

Provided dental consultancy and surgical services, ensuring high standards of patient care and satisfaction.

Dental Patient Care Consultation Quality Assurance Team Collaboration

Lecturer

U.P. Dental College and Research Centre

Jan 2007 - Jan 2008 (1 year)

Lectured in Conservative and Endodontics, training undergraduates through clinics and tutorials, and contributing to academic excellence.

Teaching Curriculum Development Training Educational Leadership Communication Skills

Education

Degrees, certifications, and relevant coursework

CA International College

CELTA, Teaching

2021 - 2021

Completed a 120-hour initial teacher training course which included 60 hours of input and 6 hours of observation of experienced teachers.

IHMR

Post Graduate Diploma in Hospital and Healthcare Management, Healthcare Management

2009 - 2009

Grade: Gold Medal

Awarded Gold Medal as Management Trainee in Operations. Focused on enhancing operational efficiency and customer satisfaction.

U.P. Dental College and Research Centre

Bachelor of Dental Surgery, Dentistry

2000 - 2005

Grade: Gold Medal

Activities and societies: Clientele satisfaction survey, Training nursing staff for New Mother and Baby program.

Achieved Gold Medals in 'Oral Medicine Diagnosis and Radiology' and 'Oral and Maxillofacial Surgery'. Developed recommendations to improve services and enhance customer satisfaction.