Looking for a job

Shefali Agarwal

@shefaliagarwal

Message

I improve HR operations, employee engagement, and service quality through structured coordination.

India

Message

What I'm looking for

I'm seeking an opportunity in Human Resources or Marketing where I can apply creativity, analytical skills, and interpersonal abilities while contributing to a growth-oriented organization.

I've supported HR operations at Maedian Projects, coordinating project communications, onboarding, performance management, employee grievances, and senior-management meetings.

Previously, at Policy Bazaar, I monitored customer-service quality, provided agent feedback, tracked quality KPIs, and improved processes using MS Excel and CRM tools. I also delivered more than 10 residential interior design projects, managing planning, budgets, vendors, and client consultations.

Experience

Work history, roles, and key accomplishments

Executive-HR Generalist

Maedian Projects

Apr 2019 - Oct 2020 (1 year 6 months)

Managed project timelines and resources, coordinated communications, and cultivated relationships with partners and vendors. Oversaw performance management, addressed employee grievances, and facilitated onboarding procedures.

HR Operations Performance Management Grievance Handling Onboarding Project Management Communication Skills Vendor Management

Quality Analyst

Policy Bazaar

Jul 2018 - Feb 2019 (7 months)

Monitored and assessed customer service calls for compliance with quality standards, provided feedback to agents, and refined processes to enhance customer satisfaction and reduce resolution time. Utilized MS Excel and internal CRM tools for data management and analysis.

Quality Assurance Customer Service Excel CRM Data Analysis Process Improvement KPI Tracking

Freelance Interior Designer

Self Employed

Aug 2015 - Jun 2018 (2 years 10 months)

Delivered comprehensive interior design solutions for residential projects, including space planning, material selection, and décor coordination. Managed client consultations, budgeting, and vendor coordination, completing over 10 projects with high client satisfaction.