Sheetal Jakkanwar
@sheetaljakkanwar
Business strategy leader at 7-Eleven India who drove enterprise AI/ML adoption and improved planning accuracy by 18–22%.
IndiaWhat I'm looking for
At 7-Eleven India (Reliance Retail), I partner with the CEO and CXO suite to turn leadership vision into executable strategy. I publish market, product, and competition blueprints and shape quarterly business reviews that guide planning and investment.
I champion AI/ML adoption across business functions, including demand forecasting and price elasticity. This work improved category planning accuracy by 18–22% and promo ROI by 14%, while category strategy contributed to a 22% sales uplift across key categories.
At Kaya Ltd., I led a Microsoft Dynamics 365 CRM and POS transformation across 72 clinics and supported the relaunch of a loyalty program contributing 88% of revenue. I’m now moving into a Chief of Staff role, bringing experience from customer service and center operations through to the CEO’s Office.
Experience
Work history, roles, and key accomplishments
Chief Manager - Business Strategy & Data Analytics
7-Eleven India (Reliance Retail)
Jun 2023 - Present (3 years 4 months)
Partner with CEO and CXO suite to convert leadership vision into executable strategy, own quarterly business reviews, and champion AI/ML adoption across the business.
Chief Manager - Program Management & Analytics
7-Eleven India (Reliance Retail)
May 2022 - May 2023 (1 year)
Owned program strategy and execution for Fresh Food & Beverages initiatives, delivering sales analytics and gap analysis at daily-to-quarterly cadence.
Senior Manager - Business Analytics & Project Management
Kaya Ltd.
Sep 2021 - Apr 2022 (7 months)
Led end-to-end technology transformation via Microsoft Dynamics 365 CRM & POS across 72 clinics, supported loyalty program relaunch, and owned forecasting and budgeting.
Manager - Analytics & Process Excellence
Kaya Ltd.
Sep 2017 - Aug 2021 (3 years 11 months)
Built cross-functional reporting structure, oversaw two SDLCs for digital transformation, and redesigned loyalty program while training 250+ employees.
Assistant Manager - MIS & Process Excellence
Kaya Ltd.
Apr 2015 - Aug 2017 (2 years 4 months)
Created data and reporting structures ground-up using SQL, Tableau, and Power BI for real-time visibility into KPIs, products, and client behavior.
Executive, Business & Process Excellence
Kaya Ltd.
Jun 2009 - Mar 2015 (5 years 9 months)
Held roles including Center Manager and Management Trainee, owning center P&L and driving growth through referral focus and process improvements.
Delivered end-to-end customer resolution while owning AHT, quality, and CSAT metrics; trained new batches and handled escalations.
Education
Degrees, certifications, and relevant coursework
N. L. Dalmia Institute of Management Studies & Research
PGDBM, Marketing
Completed PGDBM in Marketing from N. L. Dalmia Institute of Management Studies & Research in 2009.
Rajendra Mane College of Engineering & Technology
B.E., Computers
Completed B.E. in Computers from Rajendra Mane College of Engineering & Technology, Mumbai University in 2005.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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