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Shawn Stoddard

@shawnstoddard

Customer service and cash applications professional at UNFI who researched payments and resolved customer claims.

At UNFI Cash Applications, I received and applied customer lock-box payments to invoices, researching unclear payment information to keep customer accounts current.

At UNFI Claims, I investigated freight and delivery issues using shipping records, invoices, and DOS-based inventory systems. I worked with distribution centers and sales representatives to resolve customer claims, and trained new team members on claims procedures and systems.

Earlier, I provided telephone-based customer service at CVS Pharmacy Corporate HQ and managed the companion animals department at Petco Animals Supplies. My experience also includes food preparation and restaurant management at Subway.

Experience

Work history, roles, and key accomplishments

Office

UNFI

Jan 2018 - Dec 2021 (3 years 11 months)

Received, interpreted, and applied customer lock-box payments to specific invoices, including payments containing non-standard or unclear payment information. Worked with Accounts Receivable team members to research and resolve unclear or unidentified customer payments.

Excel Microsoft Word Microsoft Office Payment and Account Research Invoice and Customer Research DOS Based Inventory Management Systems Excel Macros

Office

CVS Pharmacy Corporate HQ

Jan 2016 - Dec 2017 (1 year 11 months)

Provided telephone-based customer service with an emphasis on understanding the issue, researching available information, and resolving the problem during the call whenever possible. Documented customer contacts clearly, including the reason for contact and actions taken toward resolution.

Excel Microsoft Word Microsoft Office Payment and Account Research Invoice and Customer Research DOS Based Inventory Management Systems Excel Macros

Food Service

Westcott House of Pizza

Jan 2010 - Dec 2016 (6 years 11 months)

Performed line cook duties at multiple stations in a fast-paced, unforgiving environment while face to face with customers. Maintained cleanliness and health standards at all work-stations, the refrigerated walk-in, sinks, and food prep area and appliances.

Excel Microsoft Word Microsoft Office Payment and Account Research Invoice and Customer Research DOS Based Inventory Management Systems Excel Macros

Retail

Petco Animals Supplies

Jan 2008 - Dec 2011 (3 years 11 months)

Provided excellent face to face customer service, assisting with knowledge, comparisons, and needs fulfillment regarding products, pets and services. Served all levels of cash handling from registers to banking deposits with an impeccable record.

Excel Microsoft Word Microsoft Office Payment and Account Research Invoice and Customer Research DOS Based Inventory Management Systems Excel Macros

Food Service

Subway

Jan 2006 - Dec 2008 (2 years 11 months)

Provided exemplary face to face customer service, completing each transaction to order. Handled all levels of food preparation, food-safety, inventory, ordering and receiving.

Excel Microsoft Word Microsoft Office Payment and Account Research Invoice and Customer Research DOS Based Inventory Management Systems Excel Macros