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Felica Dotie

@felicadotie

Accounts receivable representative who arranged payments, researched accounts, and helped customers understand their bills.

United States

Message

At West Teleservices, I set up payment arrangements and tracked payments for utility accounts. I also explained billing details and arranged service changes, meter readings, and maintenance requests.

At Sitel, I researched Capital One account activity, credited accounts, and followed up on purchase questions. I also trained new employees as an OJT trainer on account procedures and customer support workflows.

At Smith’s Food and Drug, where I currently work as a Front-End Clerk / Acting Front-End Lead, I manage eight self-checkout registers and oversee front-end coverage, breaks, audits, and workflow while serving as acting lead. I also support new employees and resolve customer and technical issues.

Experience

Work history, roles, and key accomplishments

Current

Front-End Clerk / Acting Front-End Lead

Current

Smith's Food and Drug

Jul 2008 - Present (18 years 3 months)

Managed eight self-checkout registers and resolved customer and technical issues. Oversaw front-end coverage, breaks, audits, and workflow while serving as acting lead.

Customer Service Self Checkout Systems Problem Solving Team Leadership Training Refunds Special Orders Alarm Resets

Food & Beverage Runner / Server

Cracker Barrel Old Country Store

Jun 2002 - Aug 2007 (5 years 2 months)

Delivered timely guest service in a fast-paced dining environment. Maintained food quality, presentation, and clean service areas during busy shifts.

Customer Service Lebensmittelqualität Presentation Skills Teamwork Time Management

Legal Assistant

Pettis and Associates

Nov 2001 - Mar 2002 (4 months)

Supported eight attorneys with scheduling, document preparation, and legal research. Managed calendars, drafted correspondence, and maintained confidential client files.

Legal Research Documentation Preparation Scheduling Calendar Management Correspondence Confidentiality Proofreading Case Management

Accounts Receivable Representative

West Teleservices

Jan 1997 - Dec 2000 (3 years 11 months)

Set up payment arrangements and tracked customer payments for utility accounts. Established, transferred, and stopped services based on customer account needs.

Accounts Receivable Payment Tracking Payment Arrangement Customer Service Billing Account Management

Accounts Receivable Representative

Sitel

Jan 1998 - Dec 1999 (1 year 11 months)

Set up payment arrangements and tracked payments on Capital One accounts. Credited customer accounts and researched account activity to support issue resolution.

Accounts Receivable Payment Tracking Payment Arrangement Account Research Billing Customer Service Training OJT Trainer