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Shawn Martin

@shawnmartin

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Insurance professional at ResultsCX guiding clients through prescription drug coverage, benefits, and eligibility.

United States

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What I'm looking for

I’m seeking to contribute my insurance experience and customer-centered approach to a forward-thinking organization dedicated to excellence in the insurance field.

At ResultsCX, I guide clients through prescription drug coverage options, benefits, and eligibility. I also help manage prescription drug plans and explain benefits, coverage limitations, and appeal processes.

Previously at ResultsCX, I helped clients understand health insurance options and complete enrollment, including learning about the Affordable Care Act. I’ve also worked in insurance sales and customer service across health, life, and property and casualty, and hold multiple state insurance licenses.

Experience

Work history, roles, and key accomplishments

Current

Prescription Drug Plan Specialist

Current

ResultsCX

Aug 2025 - Present (1 year 3 months)

Provided expert guidance on prescription drug coverage, managed plans, and ensured regulatory compliance. Conducted training and collaborated with healthcare providers to facilitate claims processing.

Client Consultation Plan Management Customer Support HIPAA compliance Training Regulatory Compliance Collaboration Performance Metrics HIPAA

Seasonal Health Insurance Specialist

ResultsCX

Oct 2024 - Dec 2024 (2 months)

Assisted clients with health insurance inquiries, guided them through enrollment, and educated them on ACA regulations. Maintained records in CRM and collaborated with team members to improve satisfaction.

Health Insurance Customer Service Enrollment ACA CRM Communication Skills problem resolution

eCommerce Fulfillment Specialist

DHL Supply Chain

Mar 2020 - Apr 2021 (1 year 1 month)

Performed accurate storing, shipping, and receiving of products, including loading/unloading freight and picking orders. Operated equipment and handled materials up to 50 pounds.

Warehouse operations Order picking Material Handling Equipment Operation Safety Compliance Shipping Receiving

Service Delivery Consultant

Chime Solutions

Aug 2016 - Dec 2017 (1 year 4 months)

Engaged with customers to resolve issues and oversaw service delivery to meet quality standards. Monitored performance metrics, identified process improvements, and provided training and support.