SWShavonya Wade
@shavonyawade
Experienced program administrator and customer service professional focused on process improvement.
United StatesWhat I'm looking for
I am a program administrator and customer service professional with a Master in Public Administration and extensive experience designing, managing, and improving programs in government and financial services. I have led process improvement efforts, developed partnerships across internal and external stakeholders, and supported licensing and training programs with detailed reporting and subject-matter expertise.
I bring strong communication, coaching, and project-management skills, proven in roles at Virginia Housing, Wells Fargo, and an insurance agency, and strengthened by long-term volunteer leadership on nonprofit boards and community fundraising initiatives.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Timothy Delano Insurance Agency
Jun 2023 - Nov 2024 (1 year 5 months)
Provided phone and email customer support, maintained electronic policy files, and acted as liaison between policyholders and insurers to resolve billing and documentation issues.
Program Administrator
Virginia Housing
May 2021 - Jan 2022 (8 months)
Managed landlord and owner partnerships to secure tenant rent relief, streamlined processes to remove inefficiencies, and developed partnerships to speed application-to-award processing.
WFSupported licensing programs across the Northeast region by managing candidate enrollment, tracking progress, producing monthly reports, and designing process improvements to increase program consistency and effectiveness.
WAPerformed research and reporting on training and licensing metrics, enrolled team members into training databases, and served as backup to the Regional Licensing Coordinator.
Education
Degrees, certifications, and relevant coursework
UFUniversity of San Francisco
Master of Public Administration, Public Administration
Master of Public Administration degree focused on public administration principles and program management.
AUAshford University
Bachelor of Arts, Social Science
Bachelor of Arts in Social Science with a minor in Organizational Management.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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