Shaurya Jaggi
@shauryajaggi
I build high-availability backend platforms for payments, authentication, and conversational AI.
IndiaWhat I'm looking for
At PayPal, I build backend platforms for conversational AI, authentication, and payments infrastructure serving customers across the US, Germany, and France. I built an Agentic Conversational Voice platform handling 1,850+ daily calls and helped increase US repayment rates by 23%.
I designed authentication flows using silent WebRTC/mobile authentication and WebPIN deep links, raising successful authentications from 35% to 78%. I also delivered tokenized repayment capabilities that isolate sensitive card data from third-party LLMs and increased automated recovery by 12%.
Previously, I led a four-service migration to PayPal's Unified Collection Platform, contributing $12M in annual savings. I improved batch throughput by 336% through JVM heap analysis and asynchronous service refactoring while supporting 99.98%+ platform uptime.
Experience
Work history, roles, and key accomplishments
Built the Agentic Conversational Voice (IVR) Platform handling 1,850+ daily calls across the US, Germany, and France, integrating Dialogflow, Cloud Functions, and Gemini 2.5 Flash. Designed a cache-based authentication platform and delivered self-service repayment capabilities, increasing automated recovery by 12%.
Led the legacy migration to the Unified Collection Platform (UCP) across four backend services, contributing to $12M in annual savings. Optimized batch jobs through JVM heap dump analysis and async refactoring, scaling throughput by 336% and reducing technical debt by 20%.
Education
Degrees, certifications, and relevant coursework
SRM Institute of Science and Technology
Bachelor of Technology, Computer Science
2019 - 2023
Grade: 9.67 CGPA
Pursued a Bachelor of Technology in Computer Science, achieving a CGPA of 9.67.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Portfolio
github.com/shauryajaggiJob categories
Skills
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