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Diliban B

@dilibanb

Message

I recover payment conversion through production engineering, AI automation, and large-scale analytics.

India

Message

At PayPal, I investigate and mitigate cross-border payment defects, delivering €70M+ in direct annualized TPV impact and helping recover over €113M. I build tools that turn checkout logs and session data into faster, AI-assisted funnel analysis.

Previously at Zoho, I developed secure backend components for endpoint management and proxy infrastructure, hardened products against vulnerabilities, and built analytics dashboards for engineering quality. I work across distributed systems, production incidents, SQL analytics, and payment reliability.

Experience

Work history, roles, and key accomplishments

Current

Software Engineer

Current

PayPal India Pvt Ltd

Mar 2025 - Present (1 year 6 months)

Drove €70M+ in direct annualized TPV impact by owning end-to-end investigation and mitigation of critical cross-border payment-authorization defects and card restriction bugs. Engineered cross-border checkout recoveries and resolved high-impact failures across regulated verticals.

Java Python SQL Spring Boot REST APIs AWS Datadog Kibana Distributed Tracing LLM Prompt Engineering AI Automation Log Analytics BigQuery MCP Server Development Git Junit Mockito

Member of Technical Staff

Zoho Corporation

Jan 2023 - Mar 2025 (2 years 2 months)

Developed secure backend components for enterprise endpoint management and proxy infrastructure. Implemented OWASP-aligned security hardening and designed centralized analytics dashboards to improve product quality metrics.

Java Python SQL Spring Boot REST APIs AWS Azure GCP Security OWASP Analytics Git Junit Mockito

Education

Degrees, certifications, and relevant coursework

Thiagarajar College of Engineering

Bachelor of Engineering, Electrical and Electronics Engineering

Activities and societies: National-Level Robotics Competition Finalist; Silver Medalist – NPTEL Advanced Computer Architecture; Active Member – Robotics Club & Institute of Engineers

Bachelor of Engineering in Electrical and Electronics Engineering, graduated in 2023.