Sharon Polycarp

Managed accounts receivable by issuing invoices and credit/debit notes, monitoring customer balances, and posting payments in SAP Ariba and QuickBooks. Produced AR aging and credit loss reserve calculations, performed cash/GL reconciliations, and followed up on past-due invoices.

Processed new and existing insurance claims through inbound/outbound calls, email, and chat while maintaining accuracy and efficiency. Documented claim activities for compliance, supported customers and stakeholders, and met service level expectations with workflow and quality assurance standards.

Mediated disputes between buyers and merchants and resolved customer and merchant complaints within SLA. Provided after-sales support, handled escalated issues confidentially, and coordinated with logistics and store teams with thorough documentation.

Handled high-volume inbound calls and delivered customer support while escalating complaints to the dispute resolution team. Followed approved scripts and workflow procedures to ensure timely routing and service delivery.

Performed routine equipment inspections and monitored system protection relays to support safe operations. Collected and analyzed system data for KPI reporting and maintained voltage and frequency limits.

Provided customer support and advisory while managing promotions, pricing, supply chain, and inventory. Supported customer retention through service-focused communication and coordination across business operations.

Inspected electrical equipment and recorded transformer, feeder, and line data to support operational reporting. Produced monthly KPI and reliability reporting for ongoing system performance tracking.

Developed effective physics teaching and communication methods and supported lab operations. Led NDLEA drug-abuse sensitization outreach and assisted with first-aid responsibilities.

Earned a Bachelor of Science in Physics at Abia State University in Uturu from 2016 to 2020.

Attended Great Brain Academy Secondary School in 2016.