At CourierPlus Services Ltd, I lead day-to-day recovery and reconciliation activities, investigating account differences and coordinating their resolution. Structured follow-up and case monitoring helped reduce unresolved reconciliation cases by 30%.
As Team Lead, Billing, I supervised four billing officers processing more than ₦100 million in invoices per month. I implemented process improvements that reduced billing processing time by 45%.
Earlier at CourierPlus Services Ltd, I managed invoice generation and account reconciliation for business and enterprise clients. I improved invoice data quality, reducing manual-entry errors to below 1% according to internal performance records.
I also applied revenue-assurance procedures to identify irregular transactions and potential revenue leakage, and worked with IT colleagues on data validation and billing-system improvements. My background includes logistics operations and data entry, and I hold a B.Tech (Hons) in Agronomy.
