Open to opportunities

sharon luna

@sharonluna

Entry-level legal assistant and receptionist with strong client intake, records management, and bilingual Spanish skills.

United States

Message

What I'm looking for

I’m looking for a legal support role where I can manage client intake, request and organize medical/billing records, handle follow-ups, and communicate clearly—using my Spanish fluency and careful organization to keep cases on track.

I’m a bilingual, detail-focused legal assistant and receptionist who helps clients and teams move cases forward through organized intake, consistent follow-up, and accurate documentation. I communicate professionally on the phone, route potential clients to intake, and keep records flowing between providers and the law office.

In my legal roles, I’ve handled tasks like inserting new potential clients through LawBase, sending medical and billing record requests, and submitting documents through tools like ChartSwap and the Memorial Hermann Portal. I also support claims work (including medical and UIM claims), prepare materials such as demand letters and deposition questionnaires, and keep ledgers and files up to date.

Before and alongside legal work, I built customer-facing experience through roles like McDonald’s and Raising Canes, where I prioritized hospitality, teamwork, and solving issues quickly. I bring that same steady, service-minded approach to legal support, plus Spanish fluency and FEMA incident management certifications (IS-100.C, IS-200.C, IS-700.B, IS-800.D).

Experience

Work history, roles, and key accomplishments

Legal Assistant

Bickham Law

Mar 2024 - May 2026 (2 years 2 months)

Coordinated client intake and medical appointments with friendly reminders, requested and filed medical and billing records, filed claims (including UIM), and helped prepare demand letters and Spanish deposition questionnaire materials.

Client intake Demand Letters Spanish Language Support File Management

Legal Receptionist / Assistant

Terry Bryant Law Firm

Jun 2023 - Mar 2024 (9 months)

Handled front-desk reception tasks (calls and intake), entered potential clients into LawBase, and managed medical/billing records by requesting, following up, and submitting documents through ChartSwap and a Memorial Hermann portal.

Phone Reception Client intake LawBase Data Entry USPS Ledger Filing Portal Submission (ChartSwap)

McDonald's Crew Member

McDonald's

Dec 2022 - Aug 2023 (8 months)

Provided hospitality-driven customer service and modeled strong work ethic while working with others to support a positive guest experience.

Customer Service Hospitality Team Collaboration Work Ethics Service Issue Support Professional communication Reliability

Volunteer - Special Olympics

Special Olympics

Oct 2022 - Dec 2022 (2 months)

Set up trophies and organized medal awards so winners received the correct prizes during Special Olympics events.

Awards Coordination Trophy Organization Teamwork Communication Ceremony Support Attention To Detail

Member - MORPH Organization

MORPH Organization

Sep 2021 - Dec 2022 (1 year 3 months)

Attended MORPH meetings, helped generate ideas for upcoming events, and volunteered during Parent Night Out to entertain children ages 5–10 in a safe environment.

Event Planning Team Collaboration Youth Engagement Childcare Support Safe Activity Coordination Volunteering

Cookline & Front Counter

Raising Cane's

May 2020 - Jan 2022 (1 year 8 months)

Managed kitchen work and assembled food while supporting front operations by resolving issues and assisting the rising manager; volunteered to help kitchen and drive-thru teams during the pandemic.

Kitchen operations Food Assembly Leadership Issue Resolution Safety Focused Workflow

Shadow Dentist

Bella Dental

Dec 2020 - May 2021 (5 months)

Shadowed dental staff and supported patient flow by performing dental X-rays, organizing new patient paperwork, preparing rooms and instruments, and assisting a dental hygienist by passing equipment for deep cleaning.

Patient Check In Instrument Cleaning