Sharlene Mae Bondoc

I am a Global Support Analyst with a strong commitment to ensuring customer satisfaction through effective communication and problem-solving. With over three years of experience at OpenText Inc., I have honed my skills in providing timely responses and resolutions to customer inquiries across various support channels. My role involves not only addressing customer concerns but also identifying upsell opportunities and collaborating with technical teams to enhance service delivery.

Prior to my current position, I served as a Quality Assurance Specialist at Inspiro Relia Inc., where I consistently achieved top rankings in customer satisfaction metrics. My experience in training new employees and conducting call monitoring has equipped me with the ability to maintain high-quality standards in customer service. I am passionate about leveraging my technical knowledge and interpersonal skills to foster positive relationships with clients and contribute to organizational success.