Sharani Chander

I’m a results-driven recruiter and customer service professional with experience across US recruitment and global customer support operations. I partner with hiring managers to define role requirements, create job descriptions, and execute sourcing strategies across job boards, social media, and referrals.

In my freelance recruiter role, I handle end-to-end screening, including initial and technical interviews, interview scheduling, and stakeholder communication. I also initiate background verification processes post-selection to ensure smooth hiring outcomes.

Earlier, at HSBC Software Development Pvt Ltd, I delivered prompt resolutions for customer inquiries, provided technical and product support, and maintained accurate documentation with call tracking systems. I monitored customer satisfaction, escalated critical issues, trained new hires, and supported operations by tracking AHT, call volumes, and RCA; prior to that, at Apollo Health Street, I managed inbound US insurance calls, billing queries, claims processing, and email communication while meeting daily targets.