Shara May Matawaran
@sharamaymatawaran
Customer Service Representative with DBP Service Corporation, supporting accurate accounting records and Pag-IBIG Fund processes.
PhilippinesWhat I'm looking for
At DBP Service Corporation, assigned to Pag-IBIG Fund, Pasay, I support accounting-related administrative processes and maintain accurate records and documentation.
I coordinate work requirements and communicate with colleagues and relevant parties to support day-to-day processes. I follow established procedures and handle work-related information with care.
Previously, at Home Development Mutual Fund (Pag-IBIG Fund), I provided administrative support for accounting and loans processes and organized supporting documents for accuracy and completeness.
I’ve completed customer care and customer service training, along with Advanced Excel training. I hold a PRC Professional License in Psychology/Psychometrics and am pursuing a Master of Arts in Psychology, specializing in Clinical Psychology.
Experience
Work history, roles, and key accomplishments
Accounting Support Assistant
DBP Service Corporation
Apr 2021 - Present (5 years 7 months)
Supports accounting-related administrative processes while maintaining accurate records and documentation. Coordinates work-related requirements and communicates professionally with colleagues and relevant parties.
Accounting and Loans Support Assistant
Home Development Mutual Fund (Pag-IBIG Fund)
Dec 2016 - Mar 2021 (4 years 3 months)
Provided administrative support for accounting- and loans-related processes in a public-service organization. Organized and maintained records and supporting documents, emphasizing accuracy and completeness.
Education
Degrees, certifications, and relevant coursework
Pamantasan ng Lungsod ng Maynila
Master of Arts, Clinical Psychology
2024 -
Ongoing Master of Arts in Psychology with specialization in Clinical Psychology, expected to continue through the present.
HDMF (DBPSC)
Customer Care Training, Customer Care
2025 - 2025
Completed Customer Care Training in March 2025.
HDMF (DBPSC)
Stress Resilience: Building a Stronger Workplace, Stress Resilience
2024 - 2024
Completed Stress Resilience: Building a Stronger Workplace in March 2024.
HDMF (DBPSC)
Effective Communication in the Workplace, Communication
2024 - 2024
Completed Effective Communication in the Workplace in September 2024.
Psychological Association of the Philippines
Cognitive Behavioral Therapy in the Context of the Filipino Clients, Cognitive Behavioral Therapy
2023 - 2023
Completed Cognitive Behavioral Therapy in the Context of the Filipino Clients in November 2023.
Department of Information and Communications Technology – Region IV-A
Advanced Excel at Work, Excel
2023 - 2023
Completed Advanced Excel at Work in August 2023.
Department of Information and Communications Technology – Region IV-A
Grace Under Pressure: Strategies for Coping with Stress as a Young Adult in Public Service, Stress Management
2023 - 2023
Completed Grace Under Pressure: Strategies for Coping with Stress as a Young Adult in Public Service in March 2023.
HDMF (DBPSC)
Customer Service Excellence Webinar, Customer Service
2022 - 2022
Completed Customer Service Excellence Webinar in May 2022.
Cavite State University – Main Campus
Bachelor of Science, Psychology
2012 - 2016
Bachelor of Science in Psychology from Cavite State University – Main Campus from 2012 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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