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Shanta Mridha

@shantamridha

Honors-level customer support executive delivering reliable remote service.

Bangladesh
Message

What I'm looking for

I seek a remote or hybrid customer support role where I can apply my bilingual communication, data-entry accuracy, and multi-year customer-care experience to improve service and processes.

I am an honors-level customer support executive with multi-year remote experience delivering dependable service for several organizations since 2020. I specialize in customer care, communication, and accurate data entry, consistently supporting clients from a home-based setup.

My background includes roles titled Senior Customer Support, Customer Care Executive, and Data Entry Operator, with proven competence in handling customer inquiries, maintaining records, and supporting marketing activities. I bring strong bilingual communication skills in English and Bangla and a solid academic foundation.

I am organized, responsive, and committed to quality service; I seek roles where I can apply my customer service expertise, improve processes, and contribute to positive customer experiences.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

MC

Madarpur Govt Sufiya Women's College

Higher Secondary Certificate, Higher Secondary / College

2022 - 2023

Grade: 3.75

Attended Madarpur Govt Sufiya Women's College and achieved a GPA of 3.75 during 2022–2023.

MS

Madaripur Govt Girl's School

Secondary School Certificate, Secondary Education

Grade: 4.00

Completed SSC with a GPA of 4.00 at Madaripur Govt Girl's School.

Tech stack

Software and tools used professionally

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Shanta Mridha - Senior Customer Support - Unknown | Himalayas