Shanta Mridha
@shantamridha
Honors-level customer support executive delivering reliable remote service.
What I'm looking for
I am an honors-level customer support executive with multi-year remote experience delivering dependable service for several organizations since 2020. I specialize in customer care, communication, and accurate data entry, consistently supporting clients from a home-based setup.
My background includes roles titled Senior Customer Support, Customer Care Executive, and Data Entry Operator, with proven competence in handling customer inquiries, maintaining records, and supporting marketing activities. I bring strong bilingual communication skills in English and Bangla and a solid academic foundation.
I am organized, responsive, and committed to quality service; I seek roles where I can apply my customer service expertise, improve processes, and contribute to positive customer experiences.
Experience
Work history, roles, and key accomplishments
Senior Customer Support
Unknown
Jan 2022 - Jan 2025 (3 years)
Provided customer support and customer care services while working remotely from 2022 to 2025, handling inquiries, communication, and data entry tasks to maintain service quality.
Customer Care Executive
Unknown
Jan 2020 - Jan 2022 (2 years)
Worked as a customer care executive from 2020 to 2022 providing client support, basic marketing assistance, and data entry for remote employers.
Education
Degrees, certifications, and relevant coursework
Madarpur Govt Sufiya Women's College
Higher Secondary Certificate, Higher Secondary / College
2022 - 2023
Grade: 3.75
Attended Madarpur Govt Sufiya Women's College and achieved a GPA of 3.75 during 2022–2023.
Madaripur Govt Girl's School
Secondary School Certificate, Secondary Education
Grade: 4.00
Completed SSC with a GPA of 4.00 at Madaripur Govt Girl's School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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