Open to opportunities

Shannon Middleton

@shannonm

Message

Branch Manager with 10+ years leading operations, teams, and customer-focused growth.

United States

Message

What I'm looking for

I’m looking for a fast-paced role where I can lead a team, improve operational efficiency, protect safety, and elevate customer satisfaction. I want to grow with an organization that values reliable execution and continuous improvement.

I’m a Branch Manager with 10+ years of experience in fast-paced environments, where I build strong client relationships and keep day-to-day operations running smoothly. I’m known for adapting quickly, staying organized, and committing to professional and personal growth.

In my current role, I maintain strong relationships with existing clients, identify new business opportunities, and develop strategies to expand the client base. I lead recruitment and training, oversee daily operations, and implement safety protocols to drive consistent performance—resulting in zero workplace accidents/incidents during my tenure.

I also bring hands-on experience across maintenance, warehouse, logistics, and customer service. From inventory management and marketing/promotional campaigns to resolving customer complaints promptly, I focus on problem-solving, measurable improvements, and creating a reliable, high-performing team culture.

Experience

Work history, roles, and key accomplishments

Current

Branch Manager

Current

Richmond Supply

Jul 2022 - Present (3 years 11 months)

Managed daily branch operations and led recruitment, training, and ongoing team meetings to meet business goals. Maintained client relationships, improved customer satisfaction through a feedback system, strengthened supplier terms, and implemented safety protocols resulting in zero workplace incidents.

Branch Operations Management Team Leadership Recruitment Client Relationship Management Inventory Management Marketing Campaigns

Delivery Driver

Resource Medical Group

Apr 2021 - Jul 2022 (1 year 3 months)

Delivered medical supplies to hospitals, nursing homes, and patients’ homes while supporting reliable, timely distribution of orders.

Logistics Delivery Operations Customer Service Phone Communication

Maintenance Technician

Inspire Communities

Feb 2020 - Apr 2021 (1 year 2 months)

Performed maintenance repairs and improvements including painting, drywall, plumbing, light electrical work, and fixture installation. Completed exterior work such as siding, skirting, landscaping, and grounds-related tasks.

Paint Drywall Plumbing Siding Skirting Landscaping

Delivery Driver Supervisor

Al's Liquor

Jul 2017 - Dec 2019 (2 years 5 months)

Supervised delivery activities including loading and unloading cases of liquor and delivering to store locations. Managed ordering and supported inventory control for shipped product.

Liquor Delivery Loading And Unloading Inventory Control Logistics Customer Service

Maintenance Technician

Meadow Lakes

Jan 2013 - Jun 2017 (4 years 5 months)

Handled handyman and maintenance duties including painting, drywall, plumbing, appliance repairs, and general cleaning. Supported property upkeep through grounds clean-up and outdoor maintenance work.

Paint Drywall Plumbing Appliance Repair Cleaning Grounds Cleanup Handyman Repairs

Warehouse Supervisor

H.H.Gregg

Feb 2011 - Jan 2013 (1 year 11 months)

Supervised warehouse operations by loading and unloading trucks, organizing the stockroom, and delivering merchandise to customers in-store. Supported front-of-house operations by cashiering, handling customer service, and managing register opening/closing.

Loading And Unloading Warehouse Organization Customer Service Cashier Register Open Close

Warehouse Shipping Worker

Coastal Scent

Feb 2011 - Jan 2013 (1 year 11 months)

Prepared merchandise for shipment by gathering items, printing orders, and weighing packages for delivery. Shipped using UPS and FedEx to fulfill outbound logistics.

Package Weighing Warehouse operations Logistics